Partners
Help for staffing and recruitment agencies using the platform
FAQ
How do I view Invoices?
To view invoices, click "Finance," then "Invoices." Invoices can be filtered by invoice number, client, amount, date, status (draft, open, paid, voi...
What is the responsibility of Ascen versus the staffing agency partner?
The staffing partner is responsible for finding and managing end clients and recruiting candidates. Ascen is responsible for onboarding, payroll, and...
Who should I contact in the case of employee issues?
Please contact Ascen for compliance or HR issues at (857) 370-6153 or support@ascen.com. You can also contact your dedicated customer success mana...
Viewing Adjustments
There are two ways to view adjustments: on individual invoices, or on the adjustments page. Please click the invoices button on the left-hand menu, ...
How do I reactivate assignments?
Please choose assignments on the left-hand menu: Then click the assignment and click "view more" on the lower-right of the side-menu: Finally, click...
What does “payment method required” mean?
If turned on, the platform will require the client to enter a payment method.
How do I add expenses?
Click the "Expenses" button on the left-hand menu: Click "Create Expense" Enter required information. N.B. If a contractor has multiple assignments,...
How Do I View Reports?
To view reports, please click "finance" on the left-hand menu, then "reports." To view projected reports, click the "projected" tab, then "run report....
How can I add emails to cc on invoice emails?
Under the clients > view client page, you can “Edit Client” and add emails to cc on invoice emails from the system.
How do I onboard contractors without entering a Client?
Create your own company as a Client using a separate email address from your Partner account and create an assignment with that Client you create.
Where can I add a purchase order to assignments or invoices?
You can add a “Purchase Order” on assignment creation or when you edit the assignment under Assignments > View Assignment. These purchase orders will ...
How can I change who receives timesheet approval emails?
If you would like to change one for the entire client, edit the client (View Client > Edit Client). If you would like a specific time approver a speci...
Where can I view the default Client Services Agreement template we send clients.
On the agreements page there is a button at the top of the screen to view client services agreement template.
Which state should I put for getting a rate quote?
Our rates are determined by where the contractor is working, regardless of the location of the client. For instance, if a client is located in Califor...
When do I receive payment from assignments?
Partners receive distribution payments within 7 days after clients pay their invoices. For partners using instant pay (which has an additional charge ...
Can I change the timesheet user or billing administrator for clients?
Partners and the EOR/admin can change the timesheet user and billing administrator by clicking the “client” button on the left hand menu, selecting “v...
When do I receive instant pay?
Partners who have instant pay receive distribution payments within 7 days after invoices are generated for their clients. For example, if a client has...
How do I know when invoices are paid?
We send automated invoice payment emails to you when an invoice is paid.
When do you invoice clients?
For clients on a weekly invoice frequency we invoice every Thursday afternoon for the previous week’s work. For clients on a bi-weekly invoice frequen...
How do I change the bill or pay rates for an assignment?
You can edit an assignment’s pay rate, bill rate, and overtime bill rate by clicking on Assignments > View Assignment > Edit Assignment.
How do you handle late invoices?
We follow an invoice-dunning process that starts with emails, then escalates to phone calls, and then finally traditional mail, and mostly a combinati...
What’s the difference between a Contractor and an Assignment?
A contractor is an individual person (usually) and an assignment is a specific job they are working on for a specific client. A contractor can have mu...
What do I do if I have a contractor that works at multiple clients?
In this situation create an assignment for each client that the contractor will be working at. When you enter timesheets, please select the appropri...
Can I run my own background checks/drug tests?
Yes, you can run your own third party background checks instead of using our background checks.
How and when do clients sign the agreement in order to use the platform?
Clients receive an automated invite after an assignment is approved if this is their first assignment. After the client sets their password, they will...
What emails do split partners receive? The same as a regular partner?
They get the distribution processing emails when distributions go out
What is the “unique link” for the client in the client page?
This is a link that only shows the contract and allows the client to sign without creating a password. Use this if you would like to copy and send the...
How can I group certain invoices together for my client?
By default, all assignments go onto one invoice. However, you can set assignments to be grouped together on invoices by purchase orders. Go to Client ...
Are the distributions split between the split partners automatically or does the primary partner receive everything and they are responsible for forwarding the distribution?
The split partner receives the split % from us (you don’t need to do it yourself)
Why do you require some personal information about a representative from my company?
In order to comply with anti-money laundering regulation, our payments provider requires us to collect the name, national id number, address of at lea...
How long does it take for an assignment to be approved?
It usually takes 24 hours for an assignment to be approved. Contractors can then expect to complete the onboarding process, which can include (dependi...
How long do background checks and drug tests take?
Background checks usually take 1-3 days. Drug tests usually take 1-5 days for results from the day that the contractor takes the test. Both can be don...
What does "payment method required" mean for a client?
If you turn it on it means the client will be prompted to enter a payment method.