Contractors
Help for contractors working for end clients on the platform
FAQ
How Do I Fill Out My Tax Withholdings Form?
Before filling out the W-4, we recommend (but do not require) using the IRS calculator to determine how to fill out your tax withholding information: ...
How do I view my W4?
To view you W4, please click "agreements," then the download icon next to "Form W 4"
Does Ascen provide healthcare benefits?
Yes. As a large employer, Ascen offers a range of benefits to eligible employees on assignment, including health, dental, vision, life insurance, AD&D...
How do I view my tax documents (W-2s, 1099s, 1095-Cs) ?
Please follow this link to the Ascen platform , and it will take you to the "documents" section where the tax documents are located. Tax documents a...
Are stipends included on the W-2?
The stipend is not included since it's not taxable. Here is a good article on it: https://nomadhealth.com/resources/travel-nursing-tax-tips/
How do I change my payroll bank account?
Go to your direct deposit tab and select either "update bank instantly" or "update bank manually." You can enter your bank instantly with Plaid by sig...
How do I complete the Form I-9?
When you get to the Form I-9 section of your onboarding in the Ascen platform, you will see the Form I-9 screen with the USCIS header. This form is re...
What if I work at multiple facilities/locations/clients in a week?
If you are working at multiple locations or clients per week, make sure to enter time for the assignment that’s associated with that location or clien...
My upcoming paycheck for Friday display “pending,” will I get paid?
Paychecks display “pending” before their Friday deposit. You will receive the deposit on Friday.
How do I add time sheets?
Click the "time sheets" button on the left-hand menu to add timesheets. Then click the large "enter time" button in the upper-right-hand corner: ...
What should I do if I can't find my paycheck deposit
If you cannot find a deposit for your paycheck, please first check if you have a paystub for this week. If you do not have a paystub, please ensure yo...
Where can I view my paystubs?
For W-2 employees (most common), you can view your paystubs under the paychecks menu option in your dashboard. Please click the blue "paystub" button ...
Do you offer payroll debit cards?
Ascen offers a national payroll card for employees based in the US. Contact support@ascen.com to receive a card.
When are timesheets due?
Timesheets are due by Sunday night 11:59 EST.
When do I receive my paycheck?
Employees receive payment each Friday for the previous week’s work. In cases where a holiday is held on Friday, employees receive payment on Thursday....
How do I know if my tax withholdings are correct?
If you believe there is a mistake on your tax withholdings, please contact support at support@ascen.com or at (857) 370-6142. While we can’t give ta...
How do I change my tax withholdings?
Go to Payroll > Click on "Update Withholdings" in the upper right. You will be prompted to enter new withholdings and will need to re-sign the new g...
Employment Verification Request
Please download the attached PDF that contains detailed step-by-step instructions, including site images, to either produce your own information or cr...
How can I change my benefits?
You may enroll in benefits when you first become eligible as a new hire. This is your initial enrollment opportunity with Ascen. Workers become eligib...
How do I enter sick time?
In your dashboard, go to Time Off in the menu and click on Create Time Off Request. You will be asked to provide a subreason for the time off and the ...
How do I change my I-9 Authorized Representative?
Please email support@ascen.com to change your I-9 authorized representative and we will reset your I-9 form. You will then need to login at app.asc...
2026-2027 Benefits Enrollment Guide
The 2026/2027 Benefits Guide provides an overview of the healthcare benefits available for the plan year running from July 1, 2026 through June 30, 20...
Do I have to complete the Form I-9 if I’m a U.S. citizen?
Yes, all employees, regardless of citizenship status, must complete Form I-9 within three days of their start date to verify their identity and work a...
Who can be my Authorized Representative for Form I-9?
Your Authorized Representative can be anyone you trust, such as a family member, friend, colleague, or neighbor. This person will be responsible for ...
What does my Authorized Representative need to do in Section 2 of Form I-9?
Once your Authorized Representative receives the email invitation, they need to: Log in to the provided link and access Section 2 Review your work aut...
I accidentally listed myself as my own Authorized Representative. What happens now?
Since that’s not allowed, we will need to reset your Form I-9. You’ll have to redo the process and select a different Authorized Representative. If yo...
My Authorized Representative never received the email. What should I do?
If your Authorized Representative has not received the email with instructions, please follow these steps: Have them check their spam or junk folder i...
When does my benefit coverage begin?
Coverage generally becomes available after you satisfy Ascen’s eligibility waiting period. Eligible employees have a 30-day waiting period from their ...
What is Supplemental Life and AD&D coverage?
Supplemental Life and AD&D coverage is voluntary insurance that eligible employees may choose to purchase. Life insurance can pay a benefit to your de...
What is hospital indemnity insurance?
Hospital indemnity insurance is supplemental coverage that can pay a fixed cash benefit if you receive covered hospital care. Benefits may apply to ho...
What is critical illness insurance?
Critical illness insurance is supplemental coverage that can pay a lump-sum cash benefit directly to you if you are diagnosed with a covered condition...
What is accident insurance?
Accident insurance is supplemental coverage that can pay a cash benefit directly to you if you experience a covered injury and submit a claim. Covered...
What is the difference between the Basic MEC, Standard MEC, and Edge Advantage MVP medical plans?
The Basic MEC and Standard MEC plans are limited medical plans designed to help cover certain routine preventative healthcare needs. Both plans includ...
What medical benefit plans are available?
Ascen offers UnitedHealthcare FlexWork medical plan options, including Basic MEC, Standard MEC, and the FlexWork Edge Advantage Minimum Value Plan. Th...
Who is eligible to enroll in healthcare benefits?
Benefits are available to eligible employees and their eligible legal dependents. Employees must be enrolled in coverage in order to elect dependent c...
Supplemental Life Evidence of Insurability Waiver (EOI)
Evidence of Insurability, sometimes called EOI or proof of good health, is a medical questionnaire or review that is required before certain Supplemen...
Healthcare Benefits Contact
For enrollment-specific questions or help with logging into the benefits portal , contact our benefits administrator, Benefit Harbor, at 888-996-3958...
How to update my Meal Break waiver settings (CA)
Login to Ascen at app.ascen.com/login and scroll down to your name on the left menu. Once there, click your name and scroll to "Consent Settings". ...
How do I log into the Benefit Harbor enrollment portal for the first time?
Navigate to the Benefit Harbor Login Portal . User ID: Your Social Security Number + 1031 Password: Your Date of Birth (MMDDYYYY) You will be prompte...
What documentation is required for a Qualifying Life Event (QLE)?
The documentation required depends on the type of qualifying event. Examples of required documentation may include: Marriage: Copy of marriage certif...
What is a Qualifying Life Event?
You may be able to make changes to your benefits outside of Annual Open Enrollment if you experience a Qualifying Life Event, also known as a QLE. A Q...
Where can I view the Ascen Workforce benefit plan Summary Plan Descriptions (SPDs)?
Please find copies of the Summary Plan Descriptions (SPDs) for the available coverage options attached below.