How can I change my benefits?

You may enroll in benefits when you first become eligible as a new hire. This is your initial enrollment opportunity with Ascen. Workers become eligible for coverage under the Ascen Workforce Benefit Program after 30 days of employment.

Each year, Ascen holds an Annual Open Enrollment period. During Open Enrollment, you may review your current benefit elections and make changes for the upcoming plan year for any reason. The timing of Open Enrollment may vary from year to year.

You may also be able to make changes to your benefits if you experience a Qualifying Life Event, also known as a QLE.

A Qualifying Life Event is a major life change that may allow you to enroll in or change certain benefits outside of the Annual Open Enrollment period. Examples of QLEs may include:

• Getting married or divorced

• Having or adopting a child

• Losing other health coverage

• Gaining access to other health coverage

• A change in employment status that impacts benefits eligibility

• A dependent becoming eligible or no longer eligible for coverage

• Certain changes in residence that affect plan availability

If you experience a QLE, you typically must request the change within 30 days of th qualifying event and provide any necessary documentation. QLE Benefits changes cannot be processed without the required supporting documentation. Benefit changes must generally be consistent with the life event.

To make changes to your benefits during New Hire Enrollment, Annual Open Enrollment, or after a Qualifying Life Event, please contact Ascen’s Benefits Administrator, Benefit Harbor.

You can reach Benefit Harbor by visiting:

https://www.memberbenefitlogin.com/eess/ascen/login.html

You may also call their member services help line at:

888-996-3958

Benefit Harbor is available Monday through Friday from 8:00 a.m. to 6:00 p.m. CST.

Yes. 401(k) plans are not subject to the same benefit election change rules. You may generally change your 401(k) contribution amount at any time. To request a change to your 401(k) deferral election, please contact support@ascen.com for assistance.