Why is the background check taking longer than expected?
Industry-wide, the average background check takes 3-5 days. Checkr’s ETA tool provides an estimate of when the Candidate’s report should be complete. While these estimates are highly accurate, they are not a guarantee. In a small number of cases, delays of 3+ weeks may occur. In these situations, unfortunately, Checkr is not able to expedite the process.
The most common reasons for a delay:
At least one county on the County Criminal Record Check requires a clerk to search for physical records.
There are delays at county courts due to court staffing and backlog challenges, such as seasonal hiring spikes or COVID-19.
Additional research is required to ensure potential records are a match to the candidate. Additional research is often required when:
The candidate has a common name; and/or
Public access to the identified potential record(s), such as the full date of birth (DOB), is limited by the relevant courts.
An Exception has occurred and the candidate has not responded to our request for additional information.
For more information please see the link below :
https://help.checkr.com/hc/en-us/articles/217111267-Why-is-the-background-check-taking-longer-than-anticipated-