Why is the background check taking longer than expected?

Industry-wide, the average background check takes 3-5 days. Checkr’s ETA tool provides an estimate of when the Candidate’s report should be complete. While these estimates are highly accurate, they are not a guarantee. In a small number of cases, delays of 3+ weeks may occur. In these situations, unfortunately, Checkr is not able to expedite the process.

• At least one county on the County Criminal Record Check requires a clerk to search for physical records.

• There are delays at county courts due to court staffing and backlog challenges, such as seasonal hiring spikes or COVID-19.

• Additional research is required to ensure potential records are a match to the candidate. Additional research is often required when:

  • The candidate has a common name; and/or

  • Public access to the identified potential record(s), such as the full date of birth (DOB), is limited by the relevant courts.

• An Exception has occurred and the candidate has not responded to our request for additional information.

• For more information please see the link below :
  https://help.checkr.com/hc/en-us/articles/217111267-Why-is-the-background-check-taking-longer-than-anticipated-